Purchase Policy
Prices
Listed prices are for customers in the USA. Contact SoniClear for pricing outside the USA. Orders can be paid by check or credit card (Visa, MasterCard, or American Express). All prices and specifications subject to change without notice.
Purchase Orders
Net 30 payment terms available for government purchase orders in the United States. A copy of the official purchase order must be provided to complete the order. All other purchase orders accepted only on approval of credit.
Shipping Charges
UPS Ground shipping in the Continental USA is included for all software products and the USB Foot Pedal. Request a price quote for expedited shipping, orders sent outside the Continental USA, and all other products.
Software Licensing Information
SoniClear software licenses include access to the software for download, and either a physical USB license key containing one or more “Floating Licenses”, or a Virtual license key. Authorization to run the software is provided by the USB Key for Virtual license key.
The user can run the program by inserting the USB Key into any computer where the software is installed. Alternatively, the license can be “locked” to a specific computer so that the USB Key does not need to be present. In either case, only a single copy of the software can be run at any given time for each Floating License. A Virtual license key can only be installed on a single computer.
Introductory Training
The Introductory Training course is a single, one-hour session provided by teleconference with web-based visual presentation. Any number of participants may attend.
Annual Software Support Service
Annual Software Support Service is included with the purchase of software licenses and transcription services. This provides one year of technical support by phone and email, software updates available online, as well as access to real-time and on-demand transcription services. See the Support Policy Page for more information. After the first year, Annual Software Support Service can be renewed. Contact Sales for more information.
One year of System Support Service is provided for all custom systems and hardware accessories. After the first year, request a quote for renewing the Annual System Support Service.
Annual System Support Service includes one year of Annual Software Support (see above).
Annual System Support Service also includes technical support to identify and resolve hardware problems. Cost of hardware repair or replacement, and associated shipping costs, are the responsibility of the customer. Manufacturer’s warranty for each hardware component covers hardware failures during the warranty period. Out-of-Warranty repair or replacement will be charged at the then current retail price for the affected hardware component.